Complaints / M & F Care

M & F Care Compliments provide a clear indication of what you seek in high quality care. They also boost morale and encourage health employees. Health services make sure compliments are passed on.

It is best to resolve complaints with your healthcare provider in the first instance. Try to remain calm and be as clear as possible about what happened and how you would like it resolved. It is a good idea to keep a note of the time and date of the discussion, what was discussed and what agreements might have been reached. Alternatively you can contact the health manager or patient support officer during business hours. Out of these hours you can contact the senior nurse on duty. These people will ensure your complaint is treated confidentially as well as: 

•  Answer questions about services, policies and procedures
• Help you identify concerns
• Assist with any specific needs you have in hospital
• Keep you informed about the complaint process
  and outcome.